Description

Position Summary:

The Engineering Services Manager role will have 3 main areas of focus; Implementation, Presales, and managing the team. This role is instrumental in helping to drive sales and charge hours and promote growth within their respective team.

Roles and Responsibilities:

• Respond to service escalations the same day and be the final say in engineer deployment ensure customer demands are met by working with Service and Engineering Team Leads to find necessary resources. 
• Drive Customer pipeline and be the liaison between the Sales and Services Teams.
• Ensure employee retention and reduce turnover. 
• Review engineering write offs and maintain less than 2% of hours are written off annually (equivalent to one week). 
• Work with the Director of Media Services to establish and maintain procedures and documentation. Develop standard operating procedures for the engineering teams' interaction with other departments (sales, project management, service, etc.). 
• Manage the distribution and maintenance of required certifications for vendor partnership level and the continuing education of your team. 
•  Align training and professional development for team members to balance skills and overall workload, as well as work with the service department to minimize travel. 
• Participate in the interview process and voice opinions on hiring decisions. 
• Ensure development of career plans and education goals for engineers, including mentoring college interns or recent college grads. 
• Be a key leader in the bi-weekly Team Lead conference call, utilizing insight from your team, and using this insight to forecast skill set and recruiting needs. 
• Participate in regional sales calls (if held) with your local offices to understand what is coming down the sales pipeline. Ensure that deals are on track and/or that you are up to date on any engineering changes that are occurring within these projects. 
• Provide leadership and mentoring to the engineering team and hold team meetings on a regular basis. 
• Communicate and ensure proper, uniform use of company systems. 
• Identify position moves/adds/changes and facilitate communications between human resources/recruiting and engineering supervisors/managers. Evaluate employee performance and address any issues, in conjunction with human resources. 
• Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves. 
• Compile and deliver annual reviews of engineering team. Hold quarterly reviews with each engineer to ensure continued growth of educational goals. 
• Maintain technical certifications in areas of technical expertise. 
• Perform other duties, as assigned. 

Competencies:

• Accountability - Ability to accept responsibility and account for his\her actions
• Adaptability - Ability to fit into a changing environment
• Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition
• Decision Making - Selecting an effective course of action while controlling resources and expenditures
• Ethical - Ability to be guided by the company's accepted principles of moral conduct
• Leadership: Leadership skills looks at how well the individual motivates and guides others to ensure performance in accordance with clear expectations and goals. It involves attracting, supporting, developing, and retaining a talented and diverse workforce. This competency asks the question 
• Organized - Ability of an individual to be structured and methodical in working skills  
• Persistence - Ability to continue in a course of action in the face of adversity
• Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge 

Required Experience:

• 5+ years in a technical related field 

Preferred Experience:

• 6-8 years in a technical related field 
• 4+ years' experience working as a consultant 
• 3+ years working in a leadership role

Required Skills, Education and/ or Certifications required: 

• Driver's License
• Bachelor's degree or equivalent education/certifications
• Strong networking skills
• Strong server installation, maintenance, and support skills
• Skills in one or more Physical Security's Access Control or Video Surveillance supported solutions

Preferred Skills, Education and/ or Certifications required:

• Bachelor's degree 
• Technology specific level certifications (Video Surveillance and/or Door Access)
• Skills in Milestone, Verkada, Open Options, AMAG
• Milestone certification
• Access Control certification

Equal Opportunity Employer - Including Disabled and Veterans

#HBS

The compensation range for this position is $85,000 to $95,000, plus eligibility to participate in the employee benefit plan and earn a performance based bonus. The employee benefit plan includes health, dental, vision insurance, company paid long term disability, paid time off, and 401k package. The base pay offered will take into account the candidate's job-related knowledge, skills, education, certifications and experience among other factors as well as internal equity. 

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